In the field
Working offline
How the app saves without signal, and what the sync status means.
The app keeps your accounts, contacts, tasks and activity on your phone. Everything you add or change saves there first and uploads when you have signal.
- Waiting to sync: saved on your phone, not uploaded yet. Nothing is lost.
- Couldn't sync: the server didn't accept a change. Open the item to see why, fix it, and it uploads again.
To sync straight away, pull down on a list, or go to More and tap Sync now. Changes your admin makes, like switching a feature on or off, reach your phone when it syncs.
Don't delete the app while changes are waiting to upload: they're only on your phone until they sync.